FAQ

If you are not satisfied with your purchase or received a defective item, you can request a refund within 14 days after delivery.

Simply contact our support team with your order number and reason for the return. Once your request is approved, we’ll process your refund to your original payment method within 3–5 business days.

Our products are covered by a 12-month guarantee starting from the delivery date.

During this period, we cover any manufacturing or quality defects.

📦Do I need to return the product to use the guarantee?

Yes, if the item is defective, we’ll send you a free return label to ship it back for inspection or replacement.

🔁 It covers any manufacturing defects or functional problems that occur under normal use.

If your item arrives damaged or stops working during the guarantee period, please contact our support team with your order number and a photo/video of the issue.

We’ll provide a free return label or  replacement or refund.

💰 Can I get a refund instead of a replacement?

Absolutely. Depending on your case, you can choose between a full refund or a free replacement.

If your product was replaced or refunded under our guarantee, you can easily place a new order on our website at any time.

For repeated issues or questions about your guarantee status, please contact our support— we’ll help you with a new shipment if your guarantee is still valid.