Privacy-Policy

Consumer Privacy Policy Update

LAST UPDATED: October 27, 2025

At Aulzi, we understand that you care about how information about you is collected, used, and disclosed. This Privacy Policy describes information we may collect about you directly or indirectly; how and why we may collect, use, and disclose your information; and the choices you have regarding your information.

This is a comprehensive Privacy Policy that describes all the ways we might handle consumer personal information in the United States and Canada in a variety of contexts, such as when consumers use our websites, mobile applications, or retail locations; buy our products; participate in our promotions and events; or provide information to us in other ways. In some cases, we may collect, use, and disclose less personal information or for fewer purposes than is described in this Privacy Policy, but we will not collect, use, or disclose personal information beyond the ways described in this Privacy Policy. We process consumers’ personal information in different ways and to different degrees, based in part on how consumers choose to interact with us. For example, if a consumer chooses to purchase a product in one of our retail stores without identifying themselves, we would typically collect, use, and disclose less personal information than if a consumer chooses to join our customer loyalty program or use our mobile application.

CATEGORIES OF INFORMATION WE COLLECT

We collect information that identifies you or that we can associate with you (your “personal information”), as well as information that does not identify you (for example, anonymous, de-identified, or aggregated data). We may also collect various categories of information directly (from you) or indirectly (from other sources), as described in more detail below. The categories of personal information (including sensitive personal information) that we, or our service providers or contractors on our behalf, collect (or have collected in the past 12 months) may include the following:

• Identifiers: such as your name, nickname, account name, unique personal identifier, online identifier/screen name, IP address, driver’s license number, or signature.
• Contact Information: such as your physical or mailing address, phone number, or email address.
• Commercial Information: including offline and online interactions with us, products or services purchased or considered, and purchase histories.
• Informations commerciales : y compris les interactions hors ligne et en ligne avec nous, les produits ou services achetés ou envisagés, et les historiques d’achats.
• Inferences: such as predictions about your preferences or potential purchases that we may derive or infer from the information we collect, including psychological traits, behaviors, attitudes, intelligence, or aptitudes.
• Sensory Information: such as audio, electronic, visual, thermal, olfactory, or similar data (for example, call recordings).
• Educational Information: such as your educational status or history.
• Professional Information: such as your employment status or history, or professional information.
• Internet Activity: such as browsing activity, searches, clicks, interactions with websites, apps, chatbots, and advertisements, social media information, and device settings.
• Demographic Information: such as your age, date of birth, sex, or gender.
• Physical Characteristics: such as your height, weight, or other information relevant to your clothing and footwear preferences.
• Financial Information: such as your payment information, which we process through a payment processor if you make a purchase with us.
• Location Data: such as information about your city or postal code, which we may infer from your IP address.

WHY YOUR INFORMATION IS COLLECTED, USED, AND DISCLOSED

We use the personal information we collect directly and indirectly to conduct our business, to communicate with you, and to provide better products, services, and experiences, as further described below. The specific purposes for which we, or our service providers or contractors on our behalf, may collect and use information about you are:

1. To provide the products and services that you have ordered or requested, and to communicate about your orders.
2. To enable and improve our customer service.
3. To address your comments, questions or complaints.
4. To personalize your experiences.
5. To understand your opinions, preferences and shopping habits.
6. To analyze trends and statistics.
7. To administer and fulfill our contests and other promotions, including special discounts for professionals, military personnel, students and first responders.
8. To analyze and improve our websites, mobile applications, facilities, products and services, both on an aggregated and individualized basis.
9. To market our products and services to you, including by sending you marketing communications and other information regarding our products, services, or special events, and to improve our marketing efforts.
10. To share reviews, testimonials, or other user-generated content.
11. To facilitate our merger or acquisition activities.
12. To secure and protect our information and technology systems, as well as information about you and other consumers.
13. To facilitate internal audits, dispute resolution or investigations.
14. To evaluate new technology for our businesses.
15. To conduct market research.
16. To formulate our business strategies.
17. To analyze information about organizations to which you may belong.
18. To enable us to monitor and evaluate our third party service providers or contractors and their activities.
19. To manage our gift card programs, loyalty programs, other stored value programs.
20. To keep records of transactions.
21. To comply with our contractual obligations.
22. To detect and address actual or potential fraud.
23. To establish and maintain data back-ups for our business continuity and disaster recovery.
24. To comply with various legal obligations or other rules to which we are subject.

With Your Consent or at Your Direction: We make personal information available to third parties when we have your consent, or you intentionally direct us to do so. We may also use or disclose information that does not identify you (e.g., anonymous, deidentified, or aggregated data) and, in these instances, we do not attempt to reidentify the information and require that each recipient agrees not to reidentify or allow reidentification of the information. We do not sell consumers’ personal information for money.

INTERNATIONAL DATA TRANSFERS This Privacy Policy describes our policies and procedures in the United States and Canada. We are a global company, and personal information we collect in the United States and Canada may be transferred to other jurisdictions (such as the United States, Canada, and the European Union) as permitted by law, for the purposes described in this Privacy Policy, and the information may become subject to the laws of those jurisdictions and accessible to authorities in those jurisdictions.

Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, Please consult our FAQ page or contact our Customer Support by following the instructions on our Contact Us page. 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at contact-us {[email protected]}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email to contact-us: {[email protected]}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.